Shipping & Orders
Where does x Lia ship?
Figurati x Lia ships everywhere in the United States. Domestic orders over $70 qualify for free shipping.
How much does shipping cost?
We offer free standard shipping on all domestic orders $70+! Under $70, your shipping rate is calculated at checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
If Ground Shipping is selected your order will arrive within 5-9 business days.
If Expedited Shipping is selected your order will arrive within 2-4 business days.
Will personalization take longer?
Yes! Please note that personalization can take up to an additional business days.
Can I change or cancel my order?
We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships.
Please reach out to contact@figuratixlia.com as soon as possible after you place an order and our team will work with you to resolve any issues.
Please note that our business hours are Monday - Friday 9am to 5pm.
How can I check the status of my order?
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to contact@figuratixlia.com
Returns & Exchanges
What's your return policy?
Unused or unworn items can be returned within 30 days for a refund or items can be exchanged within 30 days.
At this time, we do not accept exchanges for Items discounted 20% or more, also personalized items are final sale and not eligible for returns or exchanges.
It is at our discretion to accept or deny a return or exchange for items outside of these parameters. If you have any questions, you can reach out to contact@figuratixlia.com All returns and exchanges are subject to a $5 restocking fee.
What about exchanges?
Any unused or unworn items can be exchanged within 30 days.
At this time, we do not accept exchanges for personalized items (Collars or Leashes)
All returns and exchanges are subject to a $5 restocking fee.
My pup broke the item! What can I do?
We understand some pups may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear or a defect on our part.
Warranty
What is your warranty?
We’ve worked hard to create a set of essentials that are durable and lasting so we offer a 1 year warranty on our products.
Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase due to a manufacturer defect please email us at contact@figuratixlia.com to chat about our warranty.
We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we would love to look into this to help make our products better!
Products
How do I clean my products?
Having a pet gets messy, but all of our items are designed to be easy to clean. In general, clean gently with a soft, damp cloth and mild soap.
Avoid prolonged exposure to water or direct sunlight.
Store in a cool, dry place to preserve the texture and color.